FAQ

Frequently Asked Questions

How do I find my ring size?

You don't need to — our rings feature an open adjustable band. Simply bend it gently to your preferred size. One ring, made to fit almost any finger.

What is included with my order?

Every order includes the ring, a velvet pouch, gift-ready packaging, and a thank-you card with 20% off your next order.

How fast is shipping?

We process orders within 24 hours. All orders ship from Germany with DHL and usually arrive within 2–4 business days (Germany) or 5–10 business days (EU). You receive a tracking link by email after dispatch.

What are the shipping costs?

Free shipping on orders from €39. Below that, shipping costs are shown at checkout before you complete your order.

Can I return my order?

Yes — you can return your order within 14 days of delivery for a full refund. Details are in our Widerrufsbelehrung. You can also declare a withdrawal anytime via the „Vertrag widerrufen“ button in the footer.

How do I care for my ring?

Avoid direct contact with water, perfume, lotions, and harsh chemicals, and store it dry. Stainless steel pieces only need a quick wipe with a soft cloth; plated pieces should be taken off before washing hands, showering, or workouts.

Who do I contact with questions?

Email us at info.tiliniajewelry@gmail.com — we aim to respond within 1–2 business days.